Support

Questions about using the service, renders that do not come out right, and bug reports go here.

Contact

• Email: contact@jasmylab.com (we answer within 2 business days, Japan time)
• Bugs and feature requests: GitHub Issues
• Security reports: see the Security page

Check first

• Service status: /v1/health (workers online and queue length)
• How to use it: llms.txt (the step-by-step guide agents read) and the connect table on the front page
• A scene without a camera or lights gets an automatic camera and light; the response says so under warnings. Add a camera in the script for the framing you want.
• quota_exceeded is the daily GPU-time limit. Splitting a job does not raise that day's quota; resubmit after resets_at. beta_limit is the per-job frame-count and resolution cap, and splitting the job is what brings that one back inside the limit.
• Inputs and results are deleted 24 hours after last use (normally 7 days for keys that have paid 500 JPY or more in total), so save what you need early.

What to include in a report

The job_id or scene_id, the client you used (ChatGPT, Codex, Claude, CLI), and the error code and message from the response. Do not send the file contents.